Choosing the Right Tour for Your Visit

Before you book, you need to decide which tour fits your schedule. The underground tunnels are located directly beneath the city center. Most tours last approximately 50 to 60 minutes. You should check the Visit Plzeň website for current seasonal hours. English tours are less frequent than Czech ones, so plan accordingly.

Use this decision guide to choose your booking method:

• If you want a specific time: Book online at least three days early.
• If you are on a budget: Look for combined tickets with the Brewery Museum.
• If you have a large group: Contact the ticket office via email for private slots.

Tours are physically demanding with many stairs. Make sure everyone in your party is comfortable with narrow spaces. Children under three are generally not permitted for safety reasons. Always verify the latest age restrictions on the official City of Plzeň portal.

How to Book Plzeň Historical Underground Tour Online

Booking online is the most reliable way to guarantee your entry. The system allows you to see real-time availability for every language. Follow these steps to complete your reservation quickly.

1. Visit the Portal: Go to the official Pilsner Urquell Brewery visit website. This site manages the underground tours.
2. Select Your Tour: Choose the "Historical Underground" option from the menu. Typical costs are around 190 CZK to 250 CZK per adult.
3. Choose Date and Language: Pick your preferred date on the calendar. Ensure you select the "English" flag if you do not speak Czech.
4. Enter Details and Pay: Provide your email address and pay using a credit card. Avoid the common mistake of forgetting to download the PDF ticket to your phone.

Once finished, you will receive a confirmation email. You do not need to print the ticket if you have a smartphone. Simply show the QR code at the reception desk. If you need more help with the location, check our Plzeň historical underground entrance info page.

Finding the Entrance and Preparing for Your Tour

Finding the start of the tour can be tricky for first-time visitors. The entrance is located inside the Brewery Museum on Veleslavínova Street. This is near the main square in the Old Town. You can find more details on our entrance location guide. Plan to arrive at least 15 minutes before your scheduled start time.

The temperature underground remains a constant 10 to 12 degrees Celsius. This is true even during the hottest summer days. You will need a light jacket or sweater to stay comfortable. The floors can be damp and slippery in certain sections.

• Checklist:
• Light jacket or warm sweater.
• Sturdy walking shoes with good grip.
• Your digital or printed ticket.
• A camera (photography is usually allowed).
• Small bag only (large backpacks are not permitted).

If you have extra time, consider a self-guided walking tour of the surrounding streets. The Old Town area is full of gothic and renaissance architecture. Most visitors find the walk from the cathedral to the underground entrance very easy.

Troubleshooting Common Booking Issues

Sometimes the booking process does not go as planned. Technical glitches or high demand can cause frustration. Here are some common problems and how to solve them quickly. Most issues can be resolved by visiting the ticket desk in person if the website fails.

• Sold out online: Visit the Brewery Museum desk early in the morning for walk-in tickets.
• Payment rejected: Ensure your card is authorized for international Czech koruna transactions.
• No confirmation email: Check your spam folder or verify the email spelling you entered.
• Wrong language booked: Call the visitor center immediately to request a time swap.
• Late arrival: Tours start exactly on time; latecomers usually cannot join and lose their fee.
• Website won't load: Try using a different browser or clear your cache and cookies.